Our frequently asked questions page relates to questions/issues specifically about software we develop. I am also happy to provide answers for any question I can give an immediate answer for and will try to point you in the right direction to get further information on issues I cant answer immediately. Our speciality is development not administration and we dont have the resources to provide free support. I suggest you do a search at www.notes.net - and choose forums. You should be able to find some answers there.
There is no harm asking me regarding other issues. If I can give a quick answer I will. If not, I will say so. Good luck solving your issue.